Real users' opinions

“The product I ordered and very quickly.”

“The carrier was going to delay the agreed delivery for the order, and when I informed them of the issue, they resolved it quickly.”

“Speed and service”

“The Speed And the Products”

“Very satisfied with the products and the service.”

“The operation has been successful.”

“This last order has been fantastic... very quick delivery.”

“Lower prices”

“Quick and professional”

“Everything is correct and the delivery was quick.”

“The carrier was very rude. Demanding that I speak Spanish so that he would give me my package. Rude. Please, the delivery drivers should at least speak and respect Catalan (he said he didn't even understand the numbers). Pathetic.”

“Hello Well, what I appreciate the most is the price difference compared to the pharmacy.”

“Delivery within the established times. New product and in good condition.”

“Promofarma was good, but the delivery was bad because I wasn't at home and they left the order at a collection point, but they didn't tell me where, and I didn't know what to do or where to collect it until they eventually provided that information.”

“After purchasing a pack from a collaborating pharmacy, they sent me another one. No one informed me until I received it. They respond that the pharmacy can send older stock than what I paid for. I now have to proceed with a return, which is a waste of time, or accept a very small discount. Not good.”

“You are good professionals, everything is perfect.”

“I have been buying from Promoforma for a few years now, and this is the first time I have needed to exchange a product. I found the process to be very lengthy, with many tasks for me to complete and a lot of repetitive and contradictory communications from your side, and I ended up €4.22 poorer. When you truly appreciate good service is how an issue is resolved, and this has not been satisfactory at all; it will need to be considered for the future.”

“I was given incorrect information about where the package was located. I had to make several trips and a 'pilgrimage' until I was able to collect it from a different place than the one you indicated.”

“The speed and the price”

“Product price and speed of delivery.”

“Everything is perfect, as always.”

“I particularly like the possibility of buying over-the-counter products at lower and fair prices (if this weren't the case, I would prefer to shop "in person": given how physical pharmacies and para-pharmacies operate, I have opted for online). The only "drawback": while I understand how PromoFarma works, it is also true that it can be a bit cumbersome to "deal" with more than one basket to reach the amounts that allow for free shipping.”

“Ease of payment. Information about the shipment and speed of delivery. Moreover, and most importantly, the price has been very reasonable. What more or less could one ask for?”

“Good.”

“Received on time and with care.”

“I am missing a product and it is making communication with customer service very difficult for me.”

“THE ORDER ARRIVED IMMEDIATELY. VERY WELL PACKAGED AND VERY GOOD VALUE.”

“Wrong product, do not charge for the return costs.”

“Always great.”

“Quality assurance”