Real users' opinions

“Receive the package within the agreed timeframe.”

“Could you include some quality product samples in the order for me to try, with the possibility of future purchase of them?”

“The immediate response to the problem I had with a shipment.”

“They use express mail to send the medications. The company is a disaster. They don't deliver the package to the chosen point and tell you to go to their office. In Bilbao, they have closed the main office and send you to a branch with queues of over 30 minutes. I have already warned you on previous occasions. But you continue to be stubborn in your mistake.”

“Prices and delivery, very quick.”

“All good, good prices on the cream I bought.”

“Speed”

“A bit of a mess with the box space in the gadolineta.”

“They left it at another collection point, with very limited hours, which I had to ask permission for at work and travel to the place I chose that was close to home and not 20 minutes away.”

“Efficient”

“On this occasion, I am waiting for a response regarding the condition in which my order arrived. The cream was all spread out inside its box and unusable. I have submitted the corresponding complaint and am awaiting a reply.”

“Good product, fulfills its function. Quick delivery and good tracking.”

“Everything arrived in perfect condition and quickly, excellent service.”

“The order arrived very quickly. One box was broken, but the inside was perfect.”

“Poor delivery and distribution service, dissatisfaction.”

“Good.”

“Everything was fine.”

“I like the speed, the communication in follow-up, and the ease of purchase. I don't like the shipping fee when there is a recurring order and loyalty. The first time there is a good discount, but not so much afterwards, and it costs similar to other platforms... if I keep buying, it's because of the efficiency and convenience for me.”

“Magnificent”

“I had to chase a order that wasn't arriving with Promofarma and SEUR, because proactively Programa does nothing. In the end, weeks later than the date announced by Promofarma, I received my order. This doesn't happen with other shops I usually buy from, and I wonder if it's worth buying from Promofarma with non-existent after-sales service if the customer doesn't complain.”

“The product delivery service is terrible; in the last two shipments, it took me ages, and in the end, I had to go in person to the post office. Moreover, the customer service email they provide is useless; they neither understand you nor listen to you. I sent more than four emails, and it was a conversation of fools. I won't be placing any more orders because they don't respond as they should. Very bad experiences.”

“Everything is fine, but for future purchases, please don't offer collection at the post office as we don't like it; they require authorisation and bureaucracy, it's terrible...”

“The order was for 500mg and it arrived as 700mg and was delivered after the deadline, with a delay.”

“The marked delivery points (at least the one I chose) were not good at all because it is incorrect.”

“The best thing apart from the price is the speed of the service.”

“It arrived in good condition and quickly.”

“I like that you always look for the best deal, I always find what I'm looking for, at good prices and the delivery arrives quickly.”

“I like that the orders arrive super quickly and everything is in good condition.”

“Very good service.”

“Improve or Cancel the delivery by post It's a disaster and in the end, you have to go and collect the package yourself.”