Real users' opinions

4.2/5

Overall rating

Based on 38,053 opinions

  • 4/5

    “Coordinar well with the carrier to provide good and prompt information, because it cannot be that when placing the order, you are given the option to choose the delivery day, and then it is not respected, and you are not informed in a timely and accurate manner. For example, order placed on Sunday, option to choose delivery between Tuesday or Thursday, I choose Tuesday, but it does not arrive on Tuesday and I receive an email saying there may be a delay, and on the same day, I receive a message saying it will not be delivered until Thursday. However, on Wednesday, a carrier shows up with the package from the order, and this happens every time I place an order with Promofarma, which leads me to only order what I cannot find elsewhere.”

    Luis R.
  • 3/5

    “Improve the delivery time.”

    María M.
  • 5/5

    “Everything is perfect.”

    Tomas T.
  • 5/5

    “everything quick and perfect”

    Alberto M.
  • 5/5

    “Everything is great. But I was missing an email confirming that it has arrived. Thank you!”

    Marta F.
  • 3/5

    “As a service, I am very happy, but regarding the delivery, if you could stop using Seur, it would be a joy for everyone. They left my package at a collection point of their choosing, not at the specified collection point.”

    Sergio A.
  • 1/5

    “I bought two containers and only one has arrived.”

    María D.
  • 5/5

    “Speed of delivery”

    María J.
  • 5/5

    “Quick, easy, all very good.”

    JOSE L.
  • 5/5

    “Fast service”

    JOSE E.
  • 5/5

    “Excelente vendedor”

    Alessandro Z.
  • 3/5

    “Long delivery time”

    Adalbert K.
  • 3/5

    “The delivery service is terrible (Seur), I always receive my orders a week to ten days after I place the order, and the condition they arrive in is poor; this last time the box was damaged. They never leave the order at the point I indicate, they leave it at any other point. Honestly, Seur reflects very poorly on you.”

    Maricarmen M.
  • 5/5

    “It's the first time I've bought. It has been easy and they are very serious about delivery. I will buy more times.”

    Ana M.
  • 5/5

    “Very punctual in the delivery.”

    Arancha B.
  • 5/5

    “The order was easy and the delivery very quick. Highly recommended shopping site with good prices.”

    Maribel P.
  • 3/5

    “The transport is always delayed. It has been Royal Mail.”

    GARCIA F.
  • 5/5

    “Everything has gone perfectly!”

    Montserrat B.
  • 5/5

    “The order and delivery went super fast! Thank you.”

    Elke B.
  • 3/5

    “The distribution through lockers or point pack via post was a disaster. They tried several times, which caused a delay in delivery. In the end, they had to leave it at the post office. Another thing I didn't like was that in a shipment of two products, there were different times and different collections. Other than that, the products were in good condition upon receipt.”

    Cristina G.
  • 2/5

    “They state that the minimum shipping is for a purchase with a minimum, I am looking for something else to buy that far exceeds that minimum and they still charge me for shipping, in addition to it arriving in two shipments. I don't like it.”

    Mariano C.
  • 5/5

    “Great, it has been very quick.”

    Susana O.
  • 5/5

    “Everything is fine, the package arrived in 3 days, but I didn't need it urgently.”

    Teresa M.
  • 2/5

    “The order arrived late, very late. Furthermore, it was sent to the post office and not deposited in citypack, so no one in the family who had the access code could collect it. I had to go in person to pick it up. Very unhappy with the service.”

    JOSE S.
  • 4/5

    “Fast delivery and good price. The amount needed to qualify for free shipping should be lower.”

    Raquel F.
  • 5/5

    “In less than 24 hours, I was able to collect my order at the collection point.”

    Sabrina A.
  • 5/5

    “Excellent service. Delivered within the agreed timeframe.”

    Juan M.
  • 5/5

    “The speed, good packaging preparation...”

    kepa A.
  • 2/5

    “The package didn't arrive... I had to go to the post office to collect it, nothing went well!”

    Victor G.
  • 5/5

    “Speed and price”

    Micaela L.