Real users' opinions

“Everything is correct and the delivery was quick.”

“The carrier was very rude. Demanding that I speak Spanish so that he would give me my package. Rude. Please, the delivery drivers should at least speak and respect Catalan (he said he didn't even understand the numbers). Pathetic.”

“Hello Well, what I appreciate the most is the price difference compared to the pharmacy.”

“Delivery within the established times. New product and in good condition.”

“Promofarma was good, but the delivery was bad because I wasn't at home and they left the order at a collection point, but they didn't tell me where, and I didn't know what to do or where to collect it until they eventually provided that information.”

“After purchasing a pack from a collaborating pharmacy, they sent me another one. No one informed me until I received it. They respond that the pharmacy can send older stock than what I paid for. I now have to proceed with a return, which is a waste of time, or accept a very small discount. Not good.”

“You are good professionals, everything is perfect.”

“I have been buying from Promoforma for a few years now, and this is the first time I have needed to exchange a product. I found the process to be very lengthy, with many tasks for me to complete and a lot of repetitive and contradictory communications from your side, and I ended up €4.22 poorer. When you truly appreciate good service is how an issue is resolved, and this has not been satisfactory at all; it will need to be considered for the future.”

“I was given incorrect information about where the package was located. I had to make several trips and a 'pilgrimage' until I was able to collect it from a different place than the one you indicated.”

“The speed and the price”

“Product price and speed of delivery.”

“Everything is perfect, as always.”

“I particularly like the possibility of buying over-the-counter products at lower and fair prices (if this weren't the case, I would prefer to shop "in person": given how physical pharmacies and para-pharmacies operate, I have opted for online). The only "drawback": while I understand how PromoFarma works, it is also true that it can be a bit cumbersome to "deal" with more than one basket to reach the amounts that allow for free shipping.”

“Ease of payment. Information about the shipment and speed of delivery. Moreover, and most importantly, the price has been very reasonable. What more or less could one ask for?”

“Good.”

“Received on time and with care.”

“I am missing a product and it is making communication with customer service very difficult for me.”

“THE ORDER ARRIVED IMMEDIATELY. VERY WELL PACKAGED AND VERY GOOD VALUE.”

“Wrong product, do not charge for the return costs.”

“Always great.”

“Quality assurance”

“I am writing to you regarding my recent order. The purchasing process and delivery of the product were very quick and straightforward, for which I sincerely thank you. However, after testing the Omron thermometer I purchased, I am afraid it may have a malfunction. When taking a measurement, the device indicates a temperature of 34.5 °C. I have repeated the test several times and the result remains the same, so I understand that the reading is not correct. For this reason, I would like to ask if it is possible to process a return of the product or to manage a claim for a replacement or refund. I appreciate your attention in advance and look forward to your guidance on how to proceed. Sincerely,”

“I received it quickly, a good purchase for digestive health, it goes down well and is effective.”

“Everything is correct and on time.”

“The fact that each package arrives separately is a problem. Customer service is terrible. They promised to call me and haven't done so.”

“Everything is perfect.”

“IN GENERAL, PRACTICALLY ALMOST EVERYTHING. I DISAGREE WITH THE INVOICE SYSTEM, AS A VERY HIGH PERCENTAGE OF BUSINESSES THAT SELL ONLINE SEND IT DIRECTLY TO YOU WITHOUT YOU HAVING TO REQUEST IT; BECAUSE WHEN YOU SIGN UP, YOU PROVIDE YOUR NAME, YOUR TAX IDENTIFICATION, YOUR ADDRESS... WHICH ARE ESSENTIAL FOR THE ISSUANCE OF INVOICES. AND RECENTLY, THEY HAVE GONE A STEP FURTHER, SENDING THE INVOICE THROUGH A PDF, THUS AVOIDING THE SENDING OF A PAPER COPY.”

“Everything is perfect, thank you very much.”

“The final price of the product and the speed of delivery.”

“All good.”