4.2/5
Based on 38,053 opinions
“I received a product that wasn't mine, it's been almost 3 days since this happened. I understand there was a weekend in between, but it's already midday on Monday and I still haven't received a response. I'm using very little cream for my rosacea that I have left, and my skin feels tight and painful. I need a response because if not, I'll have to go and get it elsewhere and I won't shop here again.”
“I placed an order on 19/10/2026 and it still hasn't arrived.”
“Everything is perfect and delivery is very quick.”
“The delivery staff, very attentive.”
“The order I placed consisted of three shipments; I specified that all but one should be sent to the house. One of them was sent directly to the post office, and I was forced to go there. This has happened to me on several occasions. It's very annoying and inconvenient.”
“I bought a product that was listed at a certain size and price on their website. When I received the order, it turned out that what I had purchased was 75g, but I received 20g instead. Their solution is simply to offer a refund. Is this misleading? They do not take responsibility for that sale. I just want to make it clear how they act when they make a mistake; they basically do nothing, just a standard refund and that's it.”
“The first order I placed for this product was on standby for a week during which I received no further updates other than that it was delayed. It was extremely difficult to speak to anyone who wasn't an AI, which said it would raise an incident but didn't provide me with a tracking number. Not to mention that I'm still waiting for someone to respond to the emails I sent you, and when I finally managed to get an agent to respond via chat, they simply cancelled the order and processed the refund.”
“Phenomenal. Very professional.”
“Excellent price for the product I bought, and very good service. I will definitely continue shopping at Promo Farma.”
“Although the product is the same, the packaging it arrives in is not. It would be good not to include a photo of a product that doesn't arrive in that box. Additionally, it is easily confused with the 3-month pack.”
“the product I ordered has been sent to me incorrectly”
“Everything in general.”
“I placed an order for three Fepa Probiotic, and the next day I was informed that one of the three had been cancelled and that a refund for one of them would be processed. I replied that I had not cancelled anything and that I was still interested in receiving all three. The order arrived in a box with two of the three that I had ordered, but I have not received any refund. I don't know if they plan to send me the missing one, as I have already paid for it. I ask that you inform me of the outcome.”
“Packaging very poor, so the pump on one can was already broken and some of the contents had leaked into the packaging. The products were not what I ordered. A return with the poor packaging is not possible, which is frustrating.”
“I made a purchase that, as it was in two orders, does not include free delivery. The second order arrived late and with an error in the medication. My purchase is for 3 boxes of Yovis stick, and they sent me capsules instead. I have written several times and I still haven't received a response or solution. The customer service is terrible. I am still waiting for them to send my order and to collect what they sent me incorrectly. It's embarrassing.”
“Add another delivery point when purchasing in case we are not at home.”
“The order arrived correctly and quickly...”
“Effective and with detailed information.”
“It arrived well, although the shipping cost was supposed to be free and you charged me for it. I don't understand. I will ask another distributor.”
“Quick”
“Be a little cheaper. The speed is very good.”
“Un envío muy correcto. La recepción en Citypag correos es muy práctica ya que puedes hacer la gestión el fin de semana.”
“The speed of delivery”
“Perfect order and quick to arrive at home.”
“The packaging was broken.”
“Very fast shipping. Package was damaged although it didn't affect the products.”
“I can't give good feedback because I haven't received what I ordered; what I've been sent is from the same brand but a different product. I'm trying to figure out how I can change it.”
“The packaging has arrived damaged.”
“I have been trying to return a product that was sent to me, which is not what I ordered, since Thursday 22nd October, and there is no way to process the return. It only says that it is in the process of being returned. I hope they resolve the issue for me this week.”
“The speed”
