Real users' opinions

“Say where they leave the product.”

“On-time delivery.”

“Received without any issues.”

“Formality and speed in delivery.”

“I had a problem with a product I received and they resolved it quickly, so excellent customer service.”

“The truth is that I usually order the same creams from you, because it's a quick service and it always works out cheaper, but this time the condition of the package was quite poor, one of the creams was open and it seemed from the weight that it had even been tested or used. What a shame.”

“THE PRICE IS HIGH”

“Very efficient and formal.”

“The delivery has been quick and in perfect condition.”

“I ordered 2, but they sent me 1. While it's true that they refunded me for the missing item (it would be outrageous if they charged me for it and didn't deliver it), I wouldn't have bought it if I had known it was only 1, as the shipping costs weren't worth it, which is exactly why I bought 2. Obviously, there's no compensation in cash, no free shipping on my next purchase, or anything.”

“The order has arrived all crushed and open. The box they use to deliver it has no seal, and it can be opened easily, making it very easy for the contents to get lost or stolen.”

“The last order has been disastrous. It was split into two shipments, one did arrive at the indicated address and the other went to the Post Office because that’s what you decided. After making the trip to the Post Office, it turns out that the products you sent me are not what I ordered and paid for. I have called you and you always refer me to an email address. I have been waiting for a response since Friday, 23rd October. You have my money and I have products that I did not order.”

“The price and the variety of brands”

“The speed of delivery.”

“Excellent PromoFarma as always.”

“The telephone service does not exist, I called and they answered in English with no possibility of communication.”

“Speed of delivery”

“Very very good. Thank you.”

“Speed and convenience with point pack collection.”

“The product does not match the description. In fact, I have requested a return. I am waiting for them to send me an email to make the return.”

“Perfect, fast and precise.”

“The requested product does not match the one sent.”

“The products are great, that's why I order them, but the delivery service could improve as they were initially supposed to arrive on specific days and arrived later. Additionally, they should reflect the delivery times and days, but they left it on a different day, which meant we weren't at the clinic, and they left the package with a neighbour. If they don't bring it to me today, I wouldn't have had any idea that I had it. You need to improve the delivery service. Thank you.”

“I made two orders at the same time, one arrived a week late and the other 15 days late. For the second order, they only made one delivery attempt (they usually make two) without a call or prior notice and without following the shipping instructions where I indicated what to do if I was absent. I had to go to the post office to collect it. A disaster.”

“I have received the used cream, the seal on the box was open and inside the night cream is used. The day cream has not been used.”

“Cooreos did not respect the delivery of the shipment to the agreed pick-up point, so I had to travel to their headquarters and queue accordingly. And this is not the first time this has happened to me. Next time, I will shop in a physical store, without so much packaging, tracking and back and forth... it hasn't been worth it.”

“Fast shipping and affordable prices, a wide range of products.”

“SPEED AND EFFICIENCY”

“The order I requested was supposed to be delivered to a collection point (where I can pick it up at a time that suits me using the QR code). However, it turns out that Correos sent me an email saying that I have to go to the post office. As a result, I have to go specifically to Correos and queue to collect it. This is the second time this has happened to me.”

“The delivery was made in two parts. No issues with the first one, everything was perfect. As for the second, the transport company ecoescooting delivery changed the delivery address without prior notice or confirmation of acceptance. The place they chose, apart from being remote, did not meet the conditions for space or security of the packages (they told me to look for myself in the boxes they had on the floor and within reach of anyone!!!!!).”