Real users' opinions

4.2/5

Overall rating

Based on 38,053 opinions

  • 3/5

    “Very long shipment”

    Ruben M.
  • 5/5

    “Order easy and quick.”

    gloria B.
  • 4/5

    “I like the offer but not so much the deliveries. They have gone to two different collection points.”

    Almudena M.
  • 5/5

    “The price of the product was very good and it arrived very quickly.”

    Irene C.
  • 4/5

    “I placed an order that consisted of two shipments: the first arrived perfectly and on time, the second, from Farmacia Bescós, was delayed by a few days and ultimately arrived incomplete. Despite requesting the rest of the goods, for some reason I do not know, they chose to refund me the amount corresponding to the missing products. The handling of this incident by PromoFarma was quite efficient.”

    INES T.
  • 5/5

    “I've received it earlier than expected. It's great.”

    Maria I.
  • 5/5

    “fast shipping, everything perfect”

    Ricardo E.
  • 5/5

    “Everything is perfect.”

    Elena A.
  • 1/5

    “Since the day I placed the order on the 4th, it left your warehouses on the 10th and didn't arrive at the collection point until the 18th at nearly 9 PM. I had two delivery dates that PAACK did not meet, I requested to CANCEL the order and I am still going through the ordeal of getting a refund for the order. A dreadful experience.”

    Ana R.
  • 3/5

    “The problem has been the delay in the arrival of the package... I personally had to take an interest in finding out where my order was five days after the indicated date.”

    juan C.
  • 3/5

    “The last few times I have ordered, it takes a long time for the order to arrive.”

    Elena J.
  • 5/5

    “I liked the speed, the price, the payment via Bizum, and the proximity of the collection point.”

    Magdalena F.
  • 5/5

    “The service, how well the products arrive, and the intermediary establishment are all excellent.”

    Ana I.
  • 5/5

    “Seriousness and compliance Deadline Delivery”

    Francisco T.
  • 1/5

    “As soon as I received an email indicating that my package would arrive at the establishment, I had to walk there because there was no way to park the car. They told me they didn't have the package. I went to the post office, and it wasn't there either; they left it at another one on the other side of the city where I live. What a hassle! I don't think I'll buy again; they don't have good transport service.”

    Arantxa N.
  • 5/5

    “Very good value for money.”

    Barbara H.
  • 5/5

    “The product is what I chose, it arrived in record time.”

    Gloria G.
  • 3/5

    “I was given a delivery date and it was postponed by a day.”

    LUIS S.
  • 3/5

    “The SVR gel dispenser doesn't work and I have to unscrew it every morning and night. It's a nightmare. It's much better to buy it in a physical pharmacy because online they can send you products with defects that aren't sold in the physical pharmacy.”

    Nieves A.
  • 5/5

    “Good price and quick shipping. I will definitely order again.”

    Lorena G.
  • 1/5

    “The product is not as stated in the description. I feel deceived.”

    Guillermo H.
  • 5/5

    “Very happy with the order. Thank you.”

    Isabel A.
  • 5/5

    “Very good, and the delivery driver called me because I wasn't at home and we sorted it out, very efficient.”

    m.teresa D.
  • 5/5

    “The order arrived as detailed.”

    Irene C.
  • 5/5

    “It arrived within the timeframe they told me.”

    Maria V.
  • 2/5

    “For the second time in a row, I've bought something that was then out of stock. They should be able to avoid selling something they don't have.”

    Poul K.
  • 4/5

    “I liked the quality/price ratio.”

    Raquel H.
  • 1/5

    “the delivery address was not correct.”

    Valeria B.
  • 4/5

    “All good, except the delivery took a bit longer than expected, but overall fine.”

    Fermín M.
  • 5/5

    “The products are received correctly and on time. The only difficulty for me is changing the collection address. But the overall assessment is positive. Thank you.”

    Montserrat M.