Real users' opinions

“The truth is that lately it takes longer than what is said... And if you're in a hurry, it doesn't go well; it's better for a physical pharmacy to order it... even if it costs you 4 or 6 euros more.”

“The attention received when writing to them to comment on a purchase...”

“Fast and secure”

“very efficient and quick in delivery”

“I wouldn't know what else they could do to improve. Keep the simplicity of a purchase in a physical store, without inventing IT complications. They have competitive prices, excellent service, very good reusable packaging, and they make quick deliveries. What more can you ask for? Thank you very much to your team.”

“Speed and packaging”

“agile, impeccable service”

“Good prices and very fast delivery.”

“My order arrived on its due date.”

“It arrived a day later than the time they had anticipated, and they did not communicate the delay or provide an explanation.”

“This is the second time that Correos Express has lied, they say: recipient not answering. This is FALSE, I've been waiting all day and they don't call. This is the second time this has happened to me. Change your courier, at least it's ESPLUGAS DE LLOBREGAT.”

“Very easy to make the purchase and good prices. The order arrived well and within the timeframe.”

“Fast and reliable service.”

“Everything has gone very well from the purchase to the delivery.”

“Everything is perfect.”

“The delivery time of 24 to 48 hours has reached 7 days.....”

“Great products and super fast delivery. Would definitely order again.”

“The delivery of the order has been very confusing and with partially incorrect information about the collection point.”

“My comment is NOT directed at you, PromoFarma, with whom I am quite satisfied; it is aimed at the transport company SEUR, which always tends to delay deliveries! And they ALWAYS send a message saying they came to the house to deliver the order and that we weren't home, which is completely false! They always do this, not just with you, but with other suppliers as well, and they leave it at a pick-up point far from your home that you have to travel to. I would like you to offer the option to choose another transport company because, honestly, it is not worth paying a little less to have to travel so far to collect the order when, in other cases, it is delivered to your home! Thank you and best regards.”

“When I made the purchase on 3/10/26, the delivery was supposed to be between the 5th and the 7th, then it changed to between the 6th and the 8th, and finally between the 7th and the 9th. On the 9th, I received an email saying the order was out for delivery, and on the same day, I received another email saying there was a delay. After such a farce, I proceeded to return it, but the best part is that as of today, 18/10, I still haven't received my refund, although the charge was immediate. In short, I won't be placing any orders again.”

“Good price and fast shipping.”

“Very poor delivery. Contradictory information via SMS and email. I bought two products in the same order. I indicated collection at a CONDIS locker. One arrived one day via post and the other the next day at the indicated locker.”

“I like your speed; it gives me confidence.”

“Diversity of products and good service.”

“everything is correct”

“The delivery is very poor. They take a long time. The time they indicate is not met, and they don't communicate anything either. The orders are slow.”

“Correct and prompt receipt of the product.”

“It has taken a little while.”

“Everything was correct, the delivery was very quick, and the price was very affordable. I will definitely buy again.”

“When there are logistics and delivery issues, it is normal to inform the customer. These things happen, and an informed customer is a satisfied customer. However, if the customer has to complain two days after the expected delivery date and a customer service representative simply states that there is a delay and it will be delivered four days after the confirmed date without further explanation and then ends the conversation abruptly... I don't think that's right. I hope you improve this aspect for good customer service. Everything can be improved.”