Real users' opinions

“Speed of delivery”

“Change transport agency, paying for it to arrive within a maximum of 72 hours and taking more than a week is not the best service.”

“I ordered one thing and received another.”

“Everything is very well, in perfect condition, the packaging is fine and the delivery times were met. Thank you, I will continue to trust you. Thank you.”

“Have more products”

“Not good; I'm not going to fix your mistakes. It's a shame that you fail. Goodbye.”

“Firstly, I made an order that you turned into two. Then I bought Intersa Ohyto Bipole for about 9 euros and later it cost me almost 16 euros. Next time I will check carefully before the moment of payment. I set the destination to Supermercado Consum and I had to go and collect them from Correos. They said your order has arrived, but the pin to collect it never arrived. It stated that there were three calendar days to collect it, coinciding with the bridge of the Pilar on the 12th and the Community Day on the 9th.”

“Delivery 15 days after the expected date. Not recommended.”

“Quickly, the order arrived on the expected day.”

“A week for an order to arrive? Incredible when you need something.”

“Too much delay in the delivery.”

“This is the second time I have received the products with a damaged box. The first time I thought it was a coincidence, but I see that the situation is repeating itself and this time it is worse. The box was completely destroyed.”

“Compliance with deadlines.”

“Every time I need and request something, the order is processed and arrives quickly.”

“The parcel was sent far too late. Then DPD claimed that no one was at home, which is never the case in our house. Then we were told we should pick up the parcel in Erftstadt Liblar, 12 km away. How is that supposed to work? 89 years old, no car and no bus available. I am appalled by your service. Unfortunately, we had to let the parcel go as we couldn't pick it up.”

“It arrived quickly and the product is what I expected, with competitive prices.”

“The product on time”

“I usually always buy from PromoFarma, but this time the products arrived open and without the gift that was advertised.”

“All good, thank you.”

“Speed”

“VERY USEFUL AND EFFECTIVE.”

“Simple purchase, clear order tracking and perfect delivery on time and in good condition.”

“I received the order very late.”

“Meet the delivery time.”

“I have already expressed this to customer service. I paid extra for my order to be delivered to my home within 24-78 hours. It took 7 days to arrive. That was not the case, and as I needed one of the products I bought, I had to go and buy it in a physical store in my area.”

“I am very dissatisfied with the delivery service. When making the purchase online, a specific delivery date was indicated, a commitment that I believe should be respected. I understand that there may be an occasional delay of a day, but for an order to take an entire week longer than expected is absolutely unacceptable and shows a clear lack of seriousness and respect towards the customer. Punctuality in delivery is part of the quality of service and the trust we place in a company when buying its products. It is not enough to sell; one must also meet the announced deadlines. A delay of this nature is disproportionate and harms the shopping experience. I hope measures will be taken to improve the management of shipments and to prevent situations like this from happening again. A delay of a day may be understandable; an entire week is simply a scandal.”

“The courier company, having made not a single attempt to deliver to my home, left the package at a collection point quite far from my address. Very far considering I have a mobility impairment, and I couldn't go personally to collect it, which is why I paid for delivery to my home. I had to rely on the kindness of someone who went to collect it for me.”

“Everything is perfect, I'll arrive soon.”

“One of the packages arrived damaged and as if it had been opened.”

“A product I didn't order. Without any explanation, they changed the product for a similar one. The delivery was very late.”