Real users' opinions

“Speed”

“Very good.”

“Fast service and good prices.”

“All”

“Speed”

“I placed an order on 1st October that was supposed to arrive within 24-72 hours. It arrived on 14th October and was incomplete, with the order marked as complete and fully charged. After filing a complaint, they are asking me for something I have already sent.”

“Prices.”

“It can't be that I receive 2 packages and one arrives at the collection point I chose to avoid going to the post office in the centre, which is difficult to access, and the other goes to that post office, forcing me to waste time that I don't have.”

“I requested delivery to a Correos locker (which is a shop that opens almost every day all day…) and in the end, I had to go and collect it from a Correos office that is neither convenient for me in terms of location nor timing.”

“They delivered in two shipments and late.”

“Good service and delivery.”

“The first package (day 12) arrived on a holiday and without any notice. The products arrived in open boxes and completely wrinkled. I can't send a picture because I threw them away.”

“I ordered 3 packs of Blefacalm, and 1 pack arrived with the container open and empty. I made a complaint, but they want the packaging box, which I have already thrown away. I presume they do not want to make a replacement. If that is the case, I will lose my money, but they will lose a customer. They are polite in their responses, but unhelpful.”

“The delivery has been perfect.”

“The delivery was supposed to be received at Autoescuela Xanadu, and I had to collect it at a post office far from my home.”

“The box was tampered with and the boxes inside, medicines too!!!! I don't know if I would do it again. This is the second time it has happened to me!!! Best regards.”

“I received the product damaged. It was some biscuits and all 5 packets have broken biscuits. I have contacted Promofarma and have been waiting for a week for a resolution. I have provided all the requested photos and descriptions and am still waiting.”

“I buy quite a lot, and as they are sometimes different shops, they charge me double shipping costs, which I don't think is fair, as I buy from the same website. A cheap and good product becomes expensive.”

“It has been my first experience with you and it has been very satisfactory. The product is perfect.”

“I appreciate that the shipping costs are reasonable and the location of lockers; in my case, the Carrefour in Palafrugell is very convenient.”

“The product has not arrived.”

“The perfect order and delivery.”

“Everything is perfect.”

“Well, deliver what is requested and what is paid for. I ordered a one-litre mouthwash and they sent me the half-litre one. I filed a complaint and no one is responding to me.”

“Speed, but they sent the 3 tubs of collagen and the packet of sweets in different packages and mailboxes. I had to go back another day because I thought they were coming in one package and not two. I returned on a Saturday and the collection point was not open on Saturdays. It was materially impossible to communicate with Seur to prevent the second package from being returned. I had to call the shop first thing on Tuesday and give the code for the second package to the assistant in order to collect it after work. A waste of time, cardboard, and petrol for the delivery driver.”

“From order to delivery, everything was fine. The delivery time is a bit long, but that is probably because it is not being delivered from Germany.”

“In the delivery of the products, a long time.”

“The carrier did not fulfil their duty. They did not deliver to the address.”

“EVERYTHING IS ALWAYS PERFECT”

“Everything is perfect, it was a quick delivery and it arrived correctly.”